Shipping & Delivery
-
Can I change my shipping address after receiving shipping confirmation?
As outlined in our Terms & Conditions, once an order has been shipped out from the warehouse, changes to the order cannot be made and is the sole responsibility of the buyer. -
Do I pay for eventual customer duties and/or import taxes?
Lasers & Lights, LLC cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. Lasers & Lights, LLC is NOT responsible for stolen/lost p... -
Your items will be shipped from one of our fulfillment centers and we will use the most economical shipping option available for your delivery location. Shipping carriers that we work with - USPS, UPS, FedEx, and DHL. If you purchased multiple items in your order, it is possible that your items w...
-
Once your order has been shipped, you will receive an email with the tracking number that you can use to get the latest updates on your shipment. Track your order here. If you have any further question, please email us at shop@lasersandlights.com and our staff will be happy to assist you.
-
How long will it take to receive my order?
U.S. ORDERS For United States orders, standard delivery will take between 2 - 6 business days on average. We also offer expedited shipping options that you can select during checkout. INTERNATIONAL ORDERS For international orders, delivery will take between 5 and 14 business days. Please be p... -
I am still waiting for my order. What shall I do?
Once your order has shipped, you will be emailed the tracking number and information for your package. You can use the tracking number to check the status of your delivery. Please keep in mind that the tracking email is generated automatically and can take up to 24 hours after the package was mai... -
I provided the wrong mailing address. What shall I do?
Not to worry, as long as you contact us immediately regarding the error in your address, we will be able to correct it for you. Just email us your full, correct address along with your order number to shop@lasersandlights.com and we will update your details. -
I purchased multiple items in my order. Will they be shipped together?
If you purchased multiple items in your order, it is possible that your items are shipped in separate packages. -
What happens if I am not at home to accept the package delivery?
Not to worry, most of our items will be left on your front porch or in your mailbox if they are small enough. If the order requires signature confirmation, they will leave a note to make you aware of it. -
We operate out of multiple warehouses in the United States. Generally, most of the orders are shipped from our warehouse in Michigan due to convenient logistics. If an item is not available at one of our company warehouses, it will ship directly from the manufacturer. Most manufacturer’s ship ou...