Return Policy
Our return policy is available for 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
To qualify for a refund, the following should be met:
- Merchandise must be new, unopened, uninstalled and with all its original parts, accessories or documentation (i.e. remote controls, wire harnesses, warranty cards, manuals etc.).
- Items damaged due to improper packaging.
If you qualify for a refund, you can return your item(s) within 30 days for a full refund (minus shipping costs).
The following expenses are non-refundable:
- Shipping services.
- International custom and duties fees.
- Installation services.
Please understand that we have a strict return policy in place because we sell products that are used for particular occasions, such as a one-day event or decorating during a holiday. If we accept returns for used items, our customers would use the products for this short occasion and then return the items to us (which has happened in the past). We provide video demonstrations of all of our products in action and do our best to describe what you should expect with each product.
Please read the full return policy here.