Welcome to Our Help Site

• Is it secure to shop on your site?
• What methods of payment do you accept?

• Can I change my shipping address after receiving shipping confirmation?
• Do I pay for eventual customer duties and/or import taxes?
• How are my items shipped?
• How can I track my order?
• How long will it take to receive my order?
• I am still waiting for my order. What shall I do?
• I provided the wrong mailing address. What shall I do?

See all articles in Shipping & Delivery →

• Can I return and item that I don't like?
• Can I return an item and exchange it with something else?
• Will you refund me the shipping costs?

• Can I change my order after I received shipping confirmation?
• I have changed my mind about an order. What shall I do?

• How long does it take to process the refund?
• I have not received my refund yet. What shall I do?
• What is your refund policy?

• What should I do if I received a damage item/faulty item?

• I did not receive a confirmation email. What shall I do?
• I have no tracking information for my order yet. What shall I do?

• Does Laser & Lights offer wholesale pricing for larger orders?

• Are laser light projectors safe to point to the sky?
• Are white laser light projectors available?
• Can laser light projectors be used with an outdoor timer?
• How can I light my special occasion venue?
• How does a laser light projector work?
• How does a laser light projector work?
• How does competing light subdue the sharpness of laser light projector effects?

See all articles in Product Questions →